Editor
After nearly two decades in luxury retail, Sarai Shivana had grown accustomed to working alongside a certain type of salesperson – someone with a thick book of loyal clients, usually poached from a rival brand.
But when she landed at a big luxury brand in Chicago as an “expert client advisor” last year, Shivana was surprised to meet stylists and advisors from “all walks of life.” (At this particular brand, an expert client advisor is…
