What are new service charge norms for hotels and restaurants – details here

In a significant development, the Central Consumer Protection Authority (CCPA) issued guidelines on Monday to protect consumer interest related to the levy of service charges in restaurants and hotels. As per the guidelines, consumers can now dial 1915 to complain in case of a violation of their rights. Notably, the government established the CCPA under The Consumer Protection Act, 2019 in July 2020, with the aim of protecting, promoting and…