What a ‘Human-Centered’ Approach Can Do for Workers With Disabilities

In the summer of 2015, Katherine Macfarlane was preparing to teach at the University of Idaho’s law school. It was her first teaching job on a tenure track, and she wanted to make sure she had everything she needed. So she submitted a request for a keyboard tray and a few other office items.

Ms. Macfarlane gave the school’s human resources department a note that her doctor had written about four years earlier, describing her decades-long…