Walmart Wants to Teach Store Managers Compassion

On a stormy afternoon in Bentonville, Ark., a Walmart regional manager recounted a story about a moment when his humanity came up short.

He was a 24-year-old store manager anxiously trying to get his workers to set up Halloween merchandise displays. Instead, the workers were gathered around the televisions in the electronics department. It was the morning of Sept. 11, 2001.

“Why are we over here not setting up Halloween? Why is it not done…