Sparrow Health System uses pandemic lessons to expand its virtual care strategic plan

Sparrow Health System in Lansing, Michigan, began developing a virtual care strategy in October 2019 – well before COVID-19 struck – with the hope of leveraging the technology as a tool to support patient care and the organizational strategy, rather than as a stand-alone strategy in and of itself.

Sparrow’s initial goal was to launch on-demand, virtual urgent care to increase access and provide another front door into the health system….