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Patients benefit from AI-powered care navigator at Columbia Memorial Health

Patients benefit from AI-powered care navigator at Columbia Memorial Health

Albany Med-Columbia Memorial Health (CMH) in Hudson, New York, is a community hospital and health system serving more than 100,000 residents in Columbia and Greene counties.

THE PROBLEM

CMH’s digital presence was not able to capture all the business opportunities in its area of influence. Patients would look for their symptoms on Google and seek care at other hospitals and health systems in the region that had a stronger digital…


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