Patient portal opens new entry points to care at Lurie Children’s Hospital

Prior to the growth, adoption and use of its patient portal, Ann & Robert H. Lurie Children’s Hospital of Chicago had only two entry points for patients looking to receive care – calling the centralized access center or walking into the emergency room.

THE PROBLEM

There were multiple phone numbers that linked to each of the separate specialties with complex phone trees that sometimes rerouted to the centralized access center or sometimes…