Meta’s job cuts are gutting customer service, leaving influencers and businesses with nobody to call

Toward the tail end of the Covid pandemic, Katya Karlova’s career morphed from fashion model to Instagram influencer. As businesses started to reopen, Karlova started posting photos of herself on the app to connect with other photographers, leading to more opportunities.

Her following on the photo-sharing service ballooned to over 250,000 people, the type of reach that attracted brand partnerships. Clothing companies like