Jetstar has ended 2022 in much the same way the rest of its year went – with infuriated passengers.
After a year of cancelled flights, delays and lost bags, the budget airline did something experts say no airline has managed before – dramatically turning a flight back to the airport it left from because someone had stuffed up the paperwork.
Flight JQ35 was packed with Bali holidaymakers when it left Melbourne late on Tuesday night after having already been delayed by five hours.
Then, 4 hours…