How St. Joseph Hospital achieved a 420% increase in patient philanthropic aid

Covenant Health is a Massachusetts-based multistate health system with deep roots in the communities it serves. The organization currently has 100 physician practices and clinics, along with more than 5,000 employees and providers.

THE PROBLEM

St. Joseph Hospital, a member of Covenant Health, faced a significant challenge in connecting patients to much-needed financial aid.

Despite being aware of the existence of the thousands of programs…