If a brand is going to succeed in today’s retail environment, staying close to its customers is more crucial than ever, according to Joanne Crevoiserat, chief executive of Tapestry, the American group that owns accessible luxury brands Coach and Kate Spade and footwear label Stuart Weitzman. Having joined Tapestry from Abercrombie & Fitch in 2019 as chief financial officer of the group, the retail veteran went on to secure the top job the…