During the COVID-19 pandemic, Oak Orchard Health, based in Brockport, New York, was growing. In July 2020, it acquired a private practice that consisted of three offices, which were using a different EHR (Medent) then Oak Orchard’s eClinicalWorks platform.
To enable the quick transition after the acquisition, Oak Orchard kept the practice on Medent and implemented procedures and workflows to be able to work around the differences. The goal…