Commentary: Can internal design help solve some of healthcare’s most pressing problems?

Attending SXSW in Austin, Texas, this spring felt like it lit up a light bulb inside me. It illuminated the potential answer to a question that I, and most other hospital leaders, have struggled with for decades: How can the American healthcare industry do better at providing high-quality, more accessible care while keeping costs down for the consumer, the payer and the provider?

The answer, I have realized, may well lie in internal…