Rotten luck seems to follow Mattia Zenere, 31, on his travels lately.
Over the past five years, four of his flights have involved long delays or cancellations, including one misadventure — on a trip from London to Venice, Italy — that caused him to arrive a full day late.
But there’s a silver lining: Thanks to Europe’s robust consumer protection rules for airlines, in each case, the customer service professional was refunded his…