Baptist Health brings urgent care waits down to 6 minutes with telemedicine

Staffing for urgent care sites has always been a challenge at Baptist Health, which is headquartered in Louisville, Kentucky, and serves that state and Indiana.

THE PROBLEM

Staff at Baptist Health can look at prior patterns but still struggle at times to predict correctly for specific days and times. Further, with today’s healthcare staffing challenges, even if Baptist Health recognizes a need for extra workers, it may not have the resources…