Ambulatory surgery center’s virtual care platform helps boost productivity and patient satisfaction

The Surgical Center at Columbia Orthopaedic Group in Missouri, like so many ambulatory surgery centers across the country, does procedures today that are far more complex than those it did five years ago.

THE PROBLEM

“In the past, we haven’t worried as much about coordinating care across the patient journey, from preoperative education to surgical aftercare,” said Andrew Lovewell, administrator. “But as the sheer complexity of our…