AI’s value is not yet clear in benefits administration, says VA

Dr. Kaeli Yuen, the Veterans Affairs artificial intelligence product lead within the VA Office of Information and Technology’s Office of the Chief Technology Officer, provided an update on the agency’s assessment of various AI pilots at an American Council of Technology-Industry Advisory Council’s Federal Insights Exchange meeting in Washington, D.C., this week.

WHY IT MATTERS

Yuen said that while many veterans are skeptical about recording…