After a big telehealth buy, Horizon Health Alliance now serves 70% of patients virtually

Prior to the COVID-19 pandemic, the healthcare industry was slowly embracing telehealth as a new modality to deliver patient care. At the same time, technologies like Apple FaceTime and WhatsApp were becoming mainstream for personal video calls.

THE PROBLEM

Horizon Health Alliance, based in Buffalo, New York, was watching the telehealth industry expand to meet the demand for patients. In the months prior to the declaration of the COVID-19…