Patient communications IT increases self-pay collections for Hackensack Meridian

Hackensack Meridian Health believes the patient experience begins with the point of scheduling. Once services are rendered, staff want to ensure statements and other communications are clear and understood.

Staff also want to give patients all available payment options and the ability to pay their bills 365 days a year, 24 hours a day, using online technology.

THE PROBLEM

“We had a statement vendor in place and an online payment solution with…