Leveraging the cloud and AI to transform the patient experience

Whether they are about mental health, COVID, general health concerns or any number of other issues, healthcare provider organizations constantly are managing droves of calls from patients.

Vendors of cloud technologies are aiming to tackle the issue of high call volumes while at the same time helping healthcare call centers reimagine the patient and employee experience.

We talked with Dan Burkland, president of Five9, a cloud-based contact…