Phoebe Physician Group gains big ROI by using AI for no-shows

Albany, Georgia-based Phoebe Physician Group, an affiliate of the Phoebe Putney Health System, operates in a predominantly rural, 41-county service area where caregivers say it has become increasingly acceptable in the patients’ eyes to miss a doctor’s appointment.

THE PROBLEM

As such, the physician group’s overall no-show rate was at 12% – more than double the Medical Group Management Association’s reported national average of about 5%. In…