Keys to improving patient experience, from the experts

Since the onset of the pandemic, patient experience scores from Press Ganey, a firm with more than 40 years of experience in patient experience, have taken a drastic dive – with much of the data pointing to staffing shortages and other challenges as key indicators of the decline in scores. However, since February 2023, the firm has observed a steady rise in patient experience scores – at the end of 2023 nearly reaching pre-pandemic…