Editor
Whether they are on Standford’s inbound and outbound calls, automated voice systems or mobile channels, patients can be heard through the health system’s engagement tools and processes.
Dr. Adrienne Boissy, chief medical officer of Qualtrics and a practicing neurologist at the Cleveland Clinic, explained why emotional harm that can be caused by healthcare interactions needs to be heard.
“Complaints and grievances are a huge part of the…
