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Specialty Stores Stress Customer Service at Designers & Agents Trade Show

Specialty Stores Stress Customer Service at Designers & Agents Trade Show

Instagram-driven business, coaxing discount-minded shoppers into full-price purchases and off-hours customer service are some of the ways that specialty stores are staying competitive and solvent.

Such tactics were shared by buyers during this month’s Designer & Agents trade show in New York. There were 207 brands on view compared to 162 last September, according to the show’s organizers. Grammar, M. Patmos, The Little Project,…


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Breaking through staff resistance with change management

Breaking through staff resistance with change management