1 in 3 provider organizations are dissatisfied with their vendors

Most healthcare organizations are generally satisfied with their IT vendors’ proactive service – but it’s a core capability that has a particular impact on customers’ perception of company performance in other areas, according to a new study from KLAS.

WHY IT MATTERS

To best differentiate their proactive service, vendors need to own support issues and guide customers to improved outcomes, the KLAS Arch Collaborative said in its new