Editor
Rotten luck seems to follow Mattia Zenere, 31, on his travels lately.
Over the past five years, four of his flights have involved long delays or cancellations, including one misadventure — on a trip from London to Venice, Italy — that caused him to arrive a full day late.
But there’s a silver lining: Thanks to Europe’s robust consumer protection rules for airlines, in each case, the customer service professional was refunded his…
